Refund & Cancellation

1. General

Transactions on 234 Exchange settle on public blockchains. Swaps are non-custodial and, like all on-chain transactions, are final and irreversible once your deposit is sent. This Policy explains the limited circumstances in which a refund may be made.

2. Cancellation

• Before you send your deposit, you may simply not proceed — nothing happens until your crypto arrives, and there is nothing to cancel.
• After you send your deposit, a Swap generally cannot be cancelled or reversed. A Cash-out cannot be cancelled once settlement has begun.

3. When a refund may apply

A refund may be made where:

• your deposit arrives after a Fixed-rate quote has expired and cannot be settled at the quoted rate;
• the amount received differs materially from the amount quoted and the transaction cannot be completed as instructed; or
• a transaction fails for a technical reason on our side.

4. How refunds are made

Where a refund applies, crypto is returned to the originating (source) address of your deposit, less any unavoidable network fees. For Cash-out, any refund is made by the method and to the account used, where possible.

5. Compliance holds

Funds subject to a lawful compliance hold (for example, sanctions or suspected financial crime) are not automatically returned and are dealt with under our AML/KYC Policy and applicable law.

6. What we cannot refund

We cannot recover or refund assets sent to an incorrect address, on an incorrect network, or otherwise not matching transaction instructions, or losses arising from market movement between quote and settlement.

7. Timing and contact

Refunds are processed as soon as reasonably practicable; on-chain timing depends on network conditions. For any refund query, contact support@234exchange.com with your order reference.